Reference

Terms That Keep Your Account Clear

These terms set out what you agree to when you open and use a note15 account. Access and eligibility depend on your local law and the regions we currently support, so read this before making any deposit through bKash, Nagad, or Rocket.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredChanges notified via account
note15 Terms That Keep Your Account Clear
HOW WE HANDLE THIS

Account Security and Data Under These Terms

These terms define not just what you can do on note15, but how we handle your data, secure your account, and process any request you make about your personal information or account history.

Data Retention We keep account data for as long as your account is active and for a period after closure, in line with legal requirements for financial records and transaction history.
Account Security Your account is protected by password and OTP verification. If you notice unauthorised activity, contact support immediately so we can review and act on the affected account.
Cookie Use We use cookies to keep your session active and remember your preferences across devices. You can manage cookie settings through your browser, though some features depend on them.
Requesting Changes You can request a correction to your account details or ask us to review stored data by contacting support. We will confirm receipt and respond within the timeframe local law requires.
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you have a question about how a specific clause applies to your account, our support team can help. You can also use these channels to request a copy of the current terms or ask about a recent account decision made under them.

Live Chat Available directly from your account dashboard. Start a chat to ask about any term, account status, or wallet transaction covered by this policy.
Email Support Write to our support address for detailed term queries. We aim to respond within one working day for account and policy questions.
Account Help Centre The Help Centre holds answers to common term questions, including account suspension, wallet limits, and how to submit a formal complaint.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations. If yours is not here, contact support directly.

These terms apply to anyone who opens or uses a note15 account. Access is subject to local law in Bangladesh and other eligible regions, so eligibility may vary depending on where you are.

We can update these terms, but we will always post the revised version with an effective date. If you keep using your account after that date, you have accepted the updated terms.

Depending on the breach, we may suspend or close your account. Serious breaches, such as sharing login credentials or fraudulent wallet activity via bKash or Nagad, are dealt with promptly.

The current version is always available on this page. You can also request a copy through live chat or email support, and we will send the version in effect at that time.

Local law takes precedence. If any part of these terms conflicts with applicable Bangladeshi law or regulation in your eligible region, the local requirement applies and the conflicting term does not bind you.

Contact support through live chat or email and describe the decision you are disputing. We will log it as a formal complaint and respond within the timeframe our complaints process sets out.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.