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What You Need to Know Before You Play

Our legal terms set out the rules for using note15 — your account, your payments via bKash, Nagad, or Rocket, and how we handle your data. Access and eligibility depend on your local law and the regions we currently support.

Account TermsPayment RulesData HandlingBangladesh Eligibility
note15 What You Need to Know Before You Play
REACH OUR TEAM

Contact Us About Legal or Account Queries

If you have a question about your rights under these terms, want to update your account details, or need to flag a transaction dispute, our support team handles this through the channels below. For anything related to bKash, Nagad, or Rocket payments, have your transaction reference ready when you get in touch.

Live Chat Start a chat from inside your account dashboard. Available for account and payment queries during our standard support window.
Email Support Send your query to our support address for non-urgent legal, account, or data matters. Include your registered mobile number.
Help Centre Our help section covers account verification, payment disputes, and data requests with step-by-step responses you can act on immediately.
HOW WE PROTECT YOU

Data, Security, and Your Account Rights

We collect only the data needed to run your account — your registration details, transaction records, and device information used to keep your session secure. We do not sell your data to third parties. If you want to request a copy of the data we hold, you can do that through account support by submitting a written request with your registered mobile number attached. We retain transaction data for the period required under applicable financial regulations; account data is held while your account remains active and for a reasonable period after closure.

Data Requests

Submit a data access or deletion request through account support. We respond within the timeframe required by applicable data rules in your eligible region.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Do not share your OTP with anyone, including people claiming to represent us.

Cookie Policy

We use session and preference cookies. Preference cookies remember your wallet choice — bKash, Nagad, or Rocket — so your deposit flow stays consistent across visits.

Account Closure

To close your account, contact support directly. We will confirm closure, process any pending balance to your registered wallet, and retain transaction records as required.

Legal Questions We Get Asked Most

These are the questions account holders in Bangladesh ask us most often about our terms, their data, and how to act on their rights.

Access depends on the laws that apply to you in your location. We do not operate in restricted regions. Check your local rules before opening an account.

Submit a data access request through account support with your registered mobile number. We will confirm what we hold and how long we keep it.

Yes. Contact support with a written deletion request. We will remove personal data where permitted, but transaction records are retained as required by applicable financial rules.

Any available balance is returned to your registered bKash, Nagad, or Rocket wallet before account closure is finalised. Pending transactions are resolved first.

We post a notice on the site and may send an alert to your registered contact. Continued use of your account after the notice date means you accept the updated terms.

Start with our live chat or email support and provide your transaction reference. If unresolved, we escalate directly to the payment provider on your behalf.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.